Family Mentor, Job Ref. JO2953
Family Mentor, Job Ref. JO2953
Location: Ballymena Base with travel
Fixed Term Contract to November 2018 (Maternity Cover)
37.5 hours per week
Our client was established in 1989 and specialises in the delivery of back to work and employability initiatives. As a result of continued growth, they wish to appoint a suitably experienced and qualified Family Mentor for their Community Family Support Programme (CFSP). The CFSP is part funded by the European Social Fund and Department for Economy.
Working in partnership with the Career Mentor, providing a holistic support package, addressing the health, social and employability needs of participants (and their families). The Family Mentor will report directly to CFSP regional co-ordinator.
Key Duties and Responsibilities:
- Work directly with participants and their families (in their homes and/or community), focusing on engagement and mentoring of participants/families, promotion and achievement of positive Health/Social family interventions and employability outcomes.
- Carry out a detailed holistic assessment of the needs and issues affecting individual participants and their families.
- Provide one-to-one support and interventions with health and social issues (referring to/working alongside the Career Mentor for support with education, employment and training).
- Create, agree and implement a Health & Social support plan outlining proposed interventions to address issues, actions and timescales to achieve positive change and development within a participant’s/family home.
- Effectively manage caseload of participants and provide professional focused advice to them and their families.
- Be a reliable and professional advocate for participants signposting participants to a range of universal groups, support services/organisations as required.
- Work in conjunction with CFSP Career Mentors and Progression Officer to ensure that optimal outcomes are achieved for each participant in Health and Social issues as well as employment, education or training.
- Signpost to range of specialist groups, support services/organisations as required as part of Health & Social support plan.
- Carry out dynamic risk assessments, taking actions to manage risk (if/when required and in conjunction with CFSP Coordinator).
- Continuously market and promote the CFSP to ensure recruitment of participants to meet DFE/ ESF targets.
- Participate in case reviews and team meetings -contributing to the achievement of the programme/company objective.
- Undertake ongoing evaluation of outcomes and impacts of both specific interventions and overall impact in terms of progressing individual participants and their families.
- Deliver/facilitate programmes/workshops based on identified need to groups/families (e.g. parenting, resilience, online safety).
- Work in a confidential and professional manner responding to sensitive issues that ensures participant/family welfare and safety is of paramount importance and subject to safeguarding guidelines.
- Be quality and target driven, ensuring all DFE/ESF and organisational targets, deadlines and standards are achieved and consistently achieve set individual objectives targets and KPI’s.
- Develop and maintain excellent working relationships with relevant statutory, community and voluntary organisations.
- Maintain accurate records of work undertaken with participants (and their families) that contain detailed up-to-date engagement notes, full details of specific interventions, evidence of positive outcomes etc.
- Provide accurate statistical reports and management information in a timely manner to assist with the monitoring and evaluation of the programme.
- Ensure the accuracy and completion of all administrative forms, reports etc is provided in a timely manner.
- Ensure high levels of customer service are maintained through follow up contact with clients, families and other stakeholders.
- Understand and promote equality, diversity and rights of marginalised/minority groups.
- Demonstrate a commitment to the safeguarding of ‘Adults at Risk’ and the welfare of children, reporting issues as they arise.
- Develop and sustain effective working relationships within the CFSP Team, our client, and other stakeholder groups e.g. attending team meetings, networking events, etc.
- Undertake CPD activities which enhance individual and organisational performance, maintaining/developing relevant skills to the highest professional standards.
- Adhere to and uphold the Company’s Code of Conduct, policies, procedures and values at all times including Equal Opportunities, Health & Safety, Data Protection, Lone Working, Confidentiality etc. and provide these policies to participants.
- Undertake regular, formal reviews with the line manager, reflecting on targets, performance and practice.
- Any other related/reasonable duties as required by management and/or the business objectives.
Criteria – Essential:
- Level 3 qualification (or equivalent) in Health, Social Care, Family Support, Youth Work, Social Work or other relevant discipline.
- Level 3 qualification (or equivalent) in Advice & Guidance, Mentoring, Coaching, Counselling or demonstrable equivalent.
- 4 GCSE’s (or equivalent) at grade C or above to include English.
- Experience of designing and delivering holistic needs-led support to individuals/families in the area of health and social issues and/or education, employment and training.
- This includes assessing need, developing action plans, ensuring actions are implemented and reviewed on a regular basis.
- Experience of working to and understanding Child Protection and Adult Safeguarding policy, procedures and legislation.
- A demonstrable track record of consistently having met and exceeded targets over a reasonable period of time.
- Experience of carrying out home visits or lone working.
- Ability to construct SMART, individually tailored action plans for individuals/families with complex needs.
- Strong knowledge and ability to use Microsoft Office including Word, Excel and Outlook.
- Ability to coach, mentor and develop others.
- Excellent written communication skills
- Excellent verbal communication skills.
- Excellent attention to detail and ability to work to a high degree of accuracy.
- Self-motivated with the ability to work productively in a fast-paced environment.
- Ability to persuade, influence and negotiate.
- Innovative with the ability to take initiative.
- Good presentation skills.
- Enthusiastic and passionate with a desire to succeed.
- Flexible to meet the needs of the business.
- Good time management skills.
- Approachable, empathic and compassionate.
- Open-minded and impartial team player.
- Full driving licence and access to a vehicle for work purposes or ability to demonstrate alternative method of being able to fulfil any travel related duties of the role.
Interested in this role?
To express your interest in this role please forward your C.V. and cover letter/note to us in “Word format only” highlighting your suitability for the role and how you feel you meet the essential criteria. PDF or other file formats are not accepted.
Upon receipt of your application, you will receive a Candidate Declaration Form. This must be completed in full and returned to us before the closing date. Failure to return this form will render your application incomplete and you will not progress further in the process.
You should also include the Job Reference Number AND the Job Title (noted above).
Suitable candidates will be screened and contacted, your interest gauged, and permission sought to send your C.V. to our hiring client for review. All applications are treated in strict confidence.
Closing date for receipt of applications is Friday 25th May 2018
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Wherever possible we endeavour to notify applicants if they have been unsuccessful, however, due to the large volume of applications that we receive for each position this is not always possible.
Applications/expressions of interest can/will only be accepted from those living within a reasonable commutable distance of the place of work or those genuinely willing and able to relocate.
Our clients reserve the right to enhance the short-listing criteria where and when this is deemed necessary.
Candidates who do not meet the essential criteria for this role may be contacted in the future to discuss other roles.
Sending your C.V. to us is initially an expression of interest in a role not a direct application, suitable applicants will be contacted to discuss further prior to their C.V. being released to a client.
As an organisation, Network Recruitment is continually committed to equality and valuing diversity within its organisation/workforce.
We will provide equality of opportunity and will not tolerate discrimination on any grounds.
We are an equal opportunities employer and act on behalf of both our candidates and clients as a professional Recruitment Consultancy and Agency.
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